Last updated: January 2024
Introduction
savanna-wolf ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle hire services.
We are registered in England and Wales and operate from 47 Deansgate, Manchester, M3 2AY, United Kingdom.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Make an enquiry through our website
- Book a vehicle rental
- Contact us via email or other communication channels
- Subscribe to our newsletter or marketing communications
The types of personal information we collect may include:
- Name and contact details (email address, postal address)
- Driving licence information
- Payment information
- Vehicle preferences and rental history
- Communication records between you and our team
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your vehicle rental bookings
- To respond to your enquiries and provide customer support
- To verify your identity and driving credentials
- To process payments and prevent fraud
- To send you booking confirmations and service updates
- To improve our services and website functionality
- To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary for the performance of a rental agreement
- Legitimate interests: Processing necessary for our business operations
- Legal obligation: Processing required by law
- Consent: Where you have given explicit consent for specific purposes
Data Sharing
We may share your personal information with:
- Insurance providers for rental coverage purposes
- Payment processors to handle transactions
- Legal authorities when required by law
- Professional advisors acting on our behalf
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For rental records, we typically retain information for seven years from the date of the rental agreement.
Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
savanna-wolf
47 Deansgate
Manchester, M3 2AY
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.